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2014 ACE User Satisfaction Survey Results

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Following are the high level results of US Customs’ January/February 2015 survey of the trade on satisfaction with ACE in calendar year 2014.  There were about 200 respondents, of which 93% were ACE users.

  • Based on the 1-year and 4-year trends, trade user satisfaction rates increased and dissatisfaction rates decreased
  • For ACE features deployed through Deployment A – D, trade users were most satisfied with entry summary features and least satisfied with PGA related processes
  • Trade users were satisfied with their assigned client representatives:  73% Satisfied / 16% Neutral / 11% Dissatisfied
  • Trade users were quite aware of the November 1, 2015 mandatory use date:  91%
  • Among all trade respondents, Brokers/Self Filers anticipate filing 100% of their Entry/ES before Nov. 1, 2015 as below:
    • Before  Jul. 4, 2015 – 36%
    • Jul. 4 – Oct. 1, 2015 – 32%
    • Oct. 1 – Nov. 1, 2015 – 32%

CBP also identified 22 new trade users’ requirements, based on the following respondents’ concerns:

  • Ease of use
  • System functionality
  • Reports
  • General ACE system
  • Training

 

 

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