Client Testimonials

CustomsNow™ clients rave about our robust technology and amazing customer support.


“We have been impressed with how quickly CustomsNow responds to our questions by email. That is very important, because we often don’t have time to wait hours for an answer to our problem. CustomsNow is not just a software vendor to us. They are truly our partner in helping us achieve our goal of successfully self-filing.”
– Ken Skillman, LCB, Customs Compliance Manager, UFP Purchasing, Inc., a Universal Forest Products company

“I love the CustomsNow system. Very easy to navigate, and the majority of our information is stored in the system so more than half the entry auto populates. Customer service is phenomenal! They are very knowledgeable and extremely helpful. If they can’t answer a question off the top of their head, they get back to me in a timely manner (they usually know everything right away though). They are there when I need them, via both e-mail and phone. I have nothing but good things to say about not just the customer service, but for the entirety of CustomsNow software and team.”
– Josh Powell, Royal Paper

“The customer service I ALWAYS receive from CustomsNow is GREAT! I never have to worry if I will get a response or assistance when I have an issue. They are ALWAYS on it with a solution.”
– Lisa J Becker, LCB/Import Manager, LLS Team

“The knowledge and integrity of the CustomsNow team was a major factor in our decision to self-file. They made the system integration an easy process. Within two months of implementation we were self-filing even more entries than anticipated, thus further reducing our entry fee cost outlay.”
– Larry Matthews, Director of International Trade and Customs Compliance, Medtronic

“We are an importer of fine wines and spirits. We decided to start filing our own customs entries. We have gone from complete reliance on our broker to full self-filing our ISF, Entries, AII and PMS in under three months. This was only possible because of the amazing back-up we have received from CustomsNow. The customer service and support have been essential for us to be able to accomplish this...”
– Said Ordazmoreno, Office Manager/Logistics Manager, Kysela Pere et Fils, Ltd.

“As a newly licensed broker, having recently started a brokerage operation, I am very impressed with CustomsNow. Their software is excellent and, most importantly, their support goes above and beyond. CustomNow's licensed support team not only trained me thoroughly on all aspects of their ABI system, but they have helped me through brokerage issues, such as dealing with the nuances of individual ports, providing guidance on operational issues and classification. Based on my positive experience, I would highly recommend CustomsNow to any broker who is just starting out, or established brokers shopping for a new ABI system.”
– Sunny Lee, LCB, KLC CHB

“The CustomsNow customer support team has always taken the extra steps to provide excellent support on the rare occasions that we have required it. With the comprehensive training provided in the beginning along with the ease of use of the system we rarely have any issues. CustomsNow SaaS and support are a winning combination.”
– Isaac Adams, V.P. Logistics, Kanak Exports India, LLC

“Compared to some brokerage software programs I’ve used over the past 25 years, CustomsNow is one of the easiest programs I’ve ever used. When I have come across any issues, the CustomsNow support team has been amazing! They always go above and beyond to make sure I totally understand why something is happening and the solution or actions needed to rectify the issue quickly and efficiently. The response time to requests is almost immediate and I’ve never had to wait for an extended amount of time on anything.

I would highly recommend CustomsNow to anyone looking for an exceptional product that comes with a dedicated, knowledgeable staff ready to assist in all stages of the game whether you have limited knowledge of the process and are considering becoming a self-filer or someone with years of experience looking for better solution to a current process. Keep up the good work.”
– Geralyn Fortin, Logistics & Trade Compliance Coordinator, AerSale, Inc.

“Our team expected training and consultation to end after implementation but that has not been the case at all. CustomsNow is always extremely responsive and helpful whenever we have questions on how to submit entries or on procedures with Customs and PGAs. The CustomsNow team has extensive knowledge and keeps up-to-date with industry hot topics to stay in front of ever-changing demands. I would highly recommend the team and their software to anyone who is considering self-filing.”
– Bethany Aquino, CGBP, LCB, Intl. Business Logistics Manager, SCA Americas

“The CustomsNow support team is very professional, knowledgeable and always very patient. They have the best attitude! I’m really happy that I found a company that cares about their customers like CustomsNow does. Big thumbs up for the customer support team!“
– Maria Aguiñaga, Import Logistics Manager, Verona Marble

“CustomsNow responds quickly to our requests for assistance. Their agents have been very helpful in providing detailed information on how to process goods through US Customs.”
– Cynthia Brennan, Manager, Imports, Wet Seal LLC

“We have been working with CustomsNow for a number of years, and have been delighted with not only their system, but also the support and customer service behind it. Whenever we have had questions, or need for training, their team has been extremely responsive. I would highly recommend CustomsNow to anyone needing their services.”
– Ward Peterson, Regional Director, TransGroup

“I have found the CNI Customs support team to be very prompt and helpful with all of our issues that we contact them on.”
– Dan Ozdinec, Managing Director, All Ways International Shipping

“Our experience with CustomsNow has been fantastic. The support team is very responsive and quick to resolve any issues. We enjoy working with the team. Also, the software is easy to follow and works great for our business needs.”
– Rebecca Offield, Richin Trading