Customer Support
Going beyond Customer Service... At CustomsNow™, we are 100% dedicated to the success of our customers. Which means our Customer Support Center is there when you need it. We combine the right level of technology support tools with highly qualified support agents.
Customer Support Center
- Available to all CustomsNow™ clients
- Online 24/7 customer portal includes:
- Training guides and demo’s
- Help desk and FAQs
- Knowledge base
- Automated ticketing Process
- Workflow process tool
- System news and scheduled outages
- And more...
We promise to acknowledge and answer your email on the same day provided it is received before 4:00pm EST. After 4:00pm, you will receive an answer the following business day. Email us at support@customsnow.com.
Toll-free telephone support
Please call 1-888-669-7501 during the hours of 8:00am to 6:00pm (EST), and a support representative will answer, ready to offer the best of care.
Fax
Our fax number, (949) 480-1698, is a reliable way to correspond with us regarding documents that do not require a formal signature, or any other documents that may require our attention.
