Services & Support

Exceptional Support

As technology commoditizes, experience stands out. CustomsNow™ combines the right level of technology with the best experience and exceptional support.

Learn More

learn more

Call Now 888-NOW-7501 (888-669-7501)
or email: sales@customsnow.com

Get Started Today!

get started

Contact us for more information or to schedule a live demo.

Contact Us

Customer Support

Go beyond Customer Service with CustomsNow™

The success of a great direct filing program hinges on great tools and support. CustomsNow™ is a Licensed Customs Broker and highly qualified, licensed support agents oversee ALL of our support. Through our online Customer Support Center, we have built the most comprehensive set of tools available today, giving your entry team the strength of a deep bench and confidence while building and maintaining your direct filing program. We are 100% dedicated to the success of our customers, which means our Customer Support Center is there when you need it. In addition to our standard online and live support, we can customize a support program that’s right for you.

Online Customer Support Center

  • Available to all CustomsNow™ clients
  • Online 24/7 customer portal includes:
    • Training guides and demos
    • Help desk and FAQs
    • Knowledgebase
    • Automated ticketing process
  • Workflow process tool
  •  
  • Messaging
  • Industry news
  • User manuals
  • Important links
  • Personalized reporting features
  • System news and scheduled outages

Licensed Customs Brokerage Support

  • Live Support – 7:00am to 7:00pm CST, one hour response time
  • Online Ticketing – Automated ticketing process to submit and track ticket resolution and history.
  • Email @ support@customsnow.com – Email support tickets will be routed into our online ticketing solution for tracking, resolution and history.
  • Toll-free Telephone - Call 888-669-7501 and a support representative will answer, ready to offer the best of care.
  • Fax – Fax 949-480-1698 to correspond with us regarding any documents that may require our attention.
Free Support

Say goodbye to complexity: CustomsNow™ handles the heavy lifting of maintenance and upgrades.