Customer Support
The success of a great direct filing program hinges on great tools and support. We have built the most comprehensive set of tools that you will find, via our online customer support center.
Highlights
- Online, 24/7 customer support center includes:
- Automated ticketing process
- Help desk and FAQs
- Knowledgebase
- Training guides and demos
- Workflow process tool
- System monitoring & scheduled outing
- Messaging
- Industry news
- User manuals
- Important links
- Personalized reporting features
Additionally, we offer email and phone support backed by licensed customs brokers, giving you the deep bench and confidence while building and maintaining your direct filing program.
